Items are shipped via USPS Priority Mail with the exception of vitreous china (toilets) and require a street address or PO Box. Vitreous china items are shipped via motor freight. If you order an item that requires motor freight shipping, we will send you an estimate which requires your approval before completing your order.
Same day shipping is available on all orders placed by 3 pm EST. Next day and quick shipping are available at customer’s cost.
Your satisfaction is our desire. You may return merchandise by calling our customer service department at 800-476-2212 for an RGA and shipping instructions. No returns without an RGA. Non-stock & special order returns are subject to handling and restocking charges.
Please open all boxes immediately and check the contents, and notify us within 2 business days of any damage you find or any wrong product received. If you find that your order is damaged or incorrectly shipped, please use the online RGA (Returned Goods Authorization) Request form to notify us. Please do NOT send items back to us without an RGA number issued by us. If the order's packaging appears damaged, refuse to accept it or make note of it on the proof-of delivery slip. If you find the order is damaged after opening, please notify the carrier as well.
If you receive a defective product...
Within 30 days of receipt, contact us as soon as possible. We will send you an RGA number and cover the cost of returning it. If you choose to return the item without replacement, there will be a 15% restocking fee. If you choose to replace the item, we will pay the shipping charges to return and resend the item. If you notify us after 30 days, please deal directly with the manufacturer.
For any other reason...
We will only accept a return if there is an RGA issued, the product is in its original manufacturer's packaging, the product has never been used and it has been less than 30 days since you received the order. These items are subject to a 15% restocking fee. After 30 days, an item may not be accepted and if it is, it will be subject to a higher restocking fee (25%).
After we receive the Online RGA Request form...
Within 2 days of receipt of the RGA Request, we will email you a number and instructions on how to make your return.